Privacy Policy

Effective Date: 7/31/25

At Tranquil Waves (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you engage with us online, by phone, or in person. We are committed to handling your data responsibly and in accordance with applicable privacy laws and wellness industry standards.

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors and users of our website: www.tranquilwavesmassagemods.com

  • Individuals who book sessions or submit information via contact forms

  • Clients who receive therapeutic or wellness services from Tranquil Waves

  • Anyone who signs up for our emails, SMS updates, or newsletters

It does not apply to information collected by third-party services that may be linked on our site (e.g., scheduling platforms or payment processors).

2. Information We Collect

We collect both personal and non-personal information in the following ways:

Information You Provide to Us

  • Name, phone number, email address, and mailing address

  • Health or wellness-related information voluntarily shared for service customization

  • Communication preferences, including SMS or email opt-in consent

  • Payment or billing information for sessions or services

Automatically Collected Information

  • IP address, browser type, and device data

  • Pages visited and usage patterns, collected through cookies and analytics tools

Information from Third Parties

  • If you were referred to us through another provider or service platform, we may receive basic contact details

3. How We Use Your Information

Your information is used for purposes including:

  • Scheduling and managing wellness sessions

  • Responding to inquiries and client support requests

  • Sending appointment reminders, updates, or newsletters (if you opted in)

  • Processing payments and maintaining service records

  • Improving our website, services, and client experience

  • Complying with legal, regulatory, or professional obligations

4. SMS Communications

If you opt in to receive SMS messages:

  • You consent to receive text messages related to your appointments, reminders, or wellness content

  • Message frequency may vary depending on your activity

  • Standard message and data rates may apply

  • You can opt out anytime by replying STOP

  • For help, reply HELP or contact us directly

We do not share your mobile number with third parties for their marketing purposes.

5. Disclosure of Information

We do not sell your personal information. We may share your data only in limited cases:

  • With third-party service providers (e.g., scheduling, email, or SMS platforms) under confidentiality agreements

  • If required by law, regulation, or legal process

  • In the case of a business restructure or transfer, subject to standard privacy safeguards

6. Data Security

We implement safeguards to protect your information, including secure hosting, encryption, and access controls. While we take data security seriously, no system can be guaranteed 100% secure.

7. Cookies and Tracking

Our website uses cookies to enhance user experience and understand site traffic. You can manage your cookie preferences through your browser settings.

8. Retention of Data

We retain your personal information as long as necessary to provide services, maintain records, or comply with legal obligations. You may request that we delete your information unless retention is required by law.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that such data has been submitted, we will delete it promptly.

10. Your Rights and Choices

You may have the right to:

  • Access or request a copy of your personal information

  • Request corrections or deletion of your data

  • Opt out of marketing emails and text messages

  • Limit how your data is used, where applicable

To exercise these rights, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this policy periodically. When we do, we’ll revise the “Last Updated” date at the top. Please review this policy regularly for updates.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Tranquil Waves
Email: Tranquilwavesmassagemods@gmail.com
Phone: (848) 240-7263
Website: www.tranquilwavesmassagemods.com